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How to receive 30% Bonus
To get the 30% Welcome Bonus, you should fund your trading account and, after your deposit is credited, send a request here. Please note the bonus can be credited to your trading account not later than a week after you have funded your acco...
Cancellation of ForexCopy Trading application
You can close a copied trade in InstaTrader, but you cannot cancel it.
Application for ForexCopy Trading
All applications for copying trades can be accepted automatically or manually, it depends on preferences of a ForexCopy trader. If the application for copying has not been approved within 72 hours (3 days), then it is canceled automatically...
How can I get the Club Bonus?
To get the Club bonus, you should fund your trading account and, after your deposit is credited, send a request here.
Unable to open position
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Two-factor authentication
Two-factor authentication is a method of identifying a user by requesting two different types of authentication data. This method ensures two-tier and, therefore, more effective protection of the account from unauthorized access.After enabl...
No email confirming account opening
The problem can be caused by one of the following reasons:1. You have entered the wrong mailbox during registration.2. You have installed SPAM filters on your mailbox, mistakenly blocking our mail.3. Your mail does not work (letters from ot...
List of technical errors when working with platform
While working with the trading platform traders may face some technical errors (messages). They could appear at the moment of information exchange between the platform and the server. Below, there is a list of the most common errors.1. ...
Basic questions about trading conditions
Can I trade CFDs on American shares in a demo account? A demo account does not provide CFDs trading. In order to trade CFDs, you should open a live account According to the website, a 6% annual interest rate is accrued on th...
Problems with depositing/withdrawing funds
In case a partial sum was transferred or other problems concerning deposit and withdrawal arise, please send a request to support@mail.instaforex.com.In the request, you need to specify your account number along with a code word and provide...
Canceling of withdrawal
If you have requested money withdrawal but the request is still being processed, you can cancel this withdrawal by clicking on the link: https://secure.instaforex.com/en/cancel-withdrawal.aspxYou can also contact the Finance Department:E-Ma...
Time of depositing/withdrawing funds
Deposit transactions via Neteller processed instantly, via Yandex.Money within 3 hours. Money transfers from Visa/MasterCard cards are processed over the time interval from 0 up to 24 hours depending on the method of payment. Cash deposits...
Methods to withdraw and deposit finds
InstaForex offers a wide range of payment methods. The process of funding a trading account is quite easy and will not take much time: 24 hours for a bank card transfer, 2 minutes for a transfer via payment systems, 1-3 days for a ban...
Account protection
Bank-level security of a trading accountAny client can protect his/her trading account against hack attacks enabling the service of SMS code. It includes the request of one-time SMS code for every withdrawal. So a trader gets 100% protectio...
Pipsing
This trading approach is used for gaining profit from intraday currency fluctuations. Some traders open more than 200 deals a day while holding a position open for just several minutes. Of course, the profit from each position is rather sma...
Pending order
A pending order is placed when opening a trading position. A pending order is an instruction to the broker to buy or sell a currency pair when the price reaches the pre-defined level mentioned in the order.There are four types of pending or...
Client log file
Client log file is a file created by the trading platform which instantly records all requests and orders sent by the client to the dealer. ...
Server log file
Server log file is created by the server. It records all requests and orders the dealer receives from the client as well as the processing results with pinpoint accuracy.
Expert advisor
Expert advisor is a program developed for managing a trading account written in MetaQuotes Language 4. The program sends requests and orders to a server through the client's trading platform.
Scalping
There is no single opinion about the scalping trading strategy. However, more and more traders are getting interested in this method. Why does scalping look so appealing? Probably because it is one of the few ways to make a quick profit on...
Receiving the prize won in the Real Scalping contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Rules on withdrawing 30% Bonus
The 30% Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must equal X*3 InstaForex lots, where 'X is the sum of received bonuses (the total amount of all bonuses including cancelled or partl...
Paragraph 8 of Agreement on 30% Bonus
The Company reserves the right to cancel bonus without prior warning, so we strongly recommend not to use bonus funds in calculation of profit in your trading strategy. The Company is not responsible for any consequences of bonus’s cancella...
Great Race prize fund
The prize fund in Great Race InstaForex 2020 is 55,000 USD.The prize funds for the four steps of the contest are distributed among the winners in the following way- 1 prize – 3,000 USD- 2 prize – 2,000 USD- 3 prize – 1,500 USD- 4 prize – 80...
Receiving the prize won in the Great Race contes
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Disqualification
To find out the reason for your disqualification, you should send an email request to tournament@instaforex.com specifying the number of your competitive account and the contest period you took part in....
What is PAMM-contact information filled after the participation request in the PAMM-system and what is it for?
This information will be delivered to your investment counter parties. If you invest money or receive investments, you get the contact information automatically from another party and vice versa. Such scheme ensures a correlation between th...
Can you guarantee that the PAMM-trader will not lose my money?
The PAMM system by InstaForex does not guarantee profit-making by managing traders. It is designed to ensure technical coordination between traders and investors which includes entirely automatical monitoring of PAMM trader accounts, money...
Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
If the investors' share on the trader's account exceeds 90% and there are few of them or just one investor - then such situation can happen. But the PAMM system accepts funds for managing from hundreds of PAMM investors providing the possib...
I am a PAMM-investor and I've sent the investment request. The PAMM-trader did not accept it and did not refuse from it as well. When the investment amount comes back to my trading account?
If the PAMM trader is inactive during 72 hours (3 days) after receiving the request, the invested sum will return back to your PAMM investor trading account.
Can a PAMM-investor cancel his investment request?
Yes, the investment can be cancelled by the PAMM investor if it was not accepted the PAMM trader. Also, the investment will be cancelled automatically and returned to the PAMM investor account if it was not accepted by the PAMM trader withi...
What is rollover in InstaForex PAMM-system?
Rollover is an option that allows withdrawing profit not returning the investment. The option also comprises the system of profit distribution between a PAMM investor and a PAMM trader according to the yield interest of both parties. After...
If a PAMM investor ordered a Rollover, will a PAMM trader get his share of the profit withdrawn by a PAMM investor?
Yes, after the rollover is requested, the part of the profit withdrawn by an investor is credited to the account of a PAMM trader.
Why did my investment shrink after I ordered a Rollover?
The process of synchronization takes one hour. As soon as it is over, the requested profit is withdrawn from the investment. During the synchronization the investment profit can reduce and so the difference between two sums of the ordered r...
Necessity of verification
According to the Public Offer Agreement accepted by the Client when registering an account with InstaForex, verification of a trading account is optional. However, the Company has the right to request the Client to confirm the validity of t...
Ways of verifying client's identity
In most cases it will be enough to upload the photo of your ID and Proof of Address to verify an account. You can check the list of the documents accepted for verification for your country here.If you cannot provide the copies of the docume...
Display of verification status
After you upload documents for verification in your Client Area, you will see the status telling you that the documents are uploaded and accepted for consideration. Besides, we will email you a confirmation that your documents are received....
How to verify account via InstaVerify?
You can use the InstaVerify app compatible with both Android and iOS.You can take a photo of a document or upload its photo from the memory of your mobile phone. After that, you should send it to InstaForex Verification Department.In the a...
Editing personal data via support service
To edit the data, please send a request to the email support@mail.instaforex.com. In the email, you should specify the issue and your code word. You can find the code word in the email that was sent after the account registration with the s...
Verification validity duration
Documents provided for verification must be valid at the moment of request. The day a document expires, the verification status of your trading account is automatically reset to zero.Your identity document should expire no sooner than six m...
MT5 leverage amount
Yes, it is possible. Please contact Technical Support service via online chat or send a request to support@mail.instaforex.com specifying your account number and code word.Yes, it is possible. Please contact Technical Support service via...
Rules of 55% Bonus withdrawal
The 55% bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades shall be equal to X*6 InstaForex lots, where X – the total volume of received bonuses (the total volume of all bonuses including canc...
Determining a winner
1. The winners of the Contest are determined by a transparent internet voting carried out among the visitors of the contest`s website.2. The voting starts when a profile appears on the website of the Contest and continues till the end of th...
How to reset a PIN number?
To recover your PIN, you need to go to Account Settings > Personal Information.To recover your PIN, you should:- upload a scan/photo of your identity document;- indicate the code word;- determine the most convenient time for you to talk.* O...
How to recover the code word?
To recover the code word, you need to send a request to the customer support department at support@mail.instaforex.com. Your email should contain: - account number;- new code word;- attached scan/photo of your identity document;- the most c...
How to reset a password?
To recover the trader password, you need to send a request to the customer support department at support@mail.instaforex.com. Your email should contain:- account number;- new code word;- attached scan/photo of your identity document;-the mo...
Receiving the prize won in the InstaForex Sniper contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Club Card activation code
You can request an activation code in the InstaForex Club section of your client cabinet.
